Event Details

SPS SHRM is happy to introduce:

Carol Bowser from Conflict Management Strategies, Inc

with a presentation on:

"What No One Taught You About Workplace Communication But Everyone Expects You To Know"

Topics covered include:

• Identify and describe communication styles 
• Recognize communication style clashes as distinguished from harassment and bullying
• Reframe interpersonal disputes from "personality clashes" to the more accurate "communication clashes"
• Learn tools to bridge gaps created by clashing communication styles

1.0 General Credit approved through HRCI & SHRM

About The Speaker: 

In 2002 Carol Bowser founded Conflict Management Strategies, a company emphasizing training, mediation, and consulting on conflict resolution in schools and workplace.

• Workplace Conflict Expert: The sources of workplace conflict are as diverse as each workplace. As a close, but independent, advisor to organizations, Ms. Bowser assesses the interpersonal sources of conflict perceived lack of respect, cultural differences, clashing values among employees and departments and works with her clients to create sustainable change and high functioning workplaces.
• Professional Trainer: Ms. Bowser works with her clients to train personnel at all levels on the skills to address and navigate through workplace conflict. Her style is highly interactive, facilitative, and designed so that participants can put the skills to immediate use in the workplace. She is highly engaging, AND highly knowledgeable.
• Mediator: Ms. Bowser began her mediation career in 1994 through training at the Pierce County Center for Dispute Resolution. The training was a huge influence on her life and professional career. She has mediated hundreds of cases with particular emphasis on employment matters and working relationships and trains others in mediation skills. From 2005-2009 United States Equal Employment Opportunity Commission regularly hired Ms. Bowser as a mediator.
• Coach: Ms. Bowser works with employees of all levels to increase workplace and leadership skills. Coaching clients have called her “a lifeboat” as well as “informative and engaging.” She designs coaching programs that are true to organizational needs and consistent with the client’s personal values.
• Attorney: After several years of practicing Employment Law, Ms. Bowser decided to become an entrepreneur and work with organizations to prevent costly workplace conflict and share thegospel of “Managing Conflict—Empowering People.” She knows the difference between what employees perceive to be unfair and what is illegal.

Register and Pre-Pay Here

Information on Registration: Please be sure to register and pre-pay on or before the close of business on Monday, May 15th (4:00pm) to be eligible for the early bird discount ($10.00 off walk-in registration price) and to assist us in ensuring that we have an adequate number of hand-outs as well as enough space and food for all our guests. Late registrations must register at the meeting and pay the walk-in rate at the door.